Shipping policy

Last Updated: November 4, 2026

At PurrNest, we believe that shopping for adorable home accessories should be simple, convenient, and enjoyable.

We are pleased to offer free worldwide shipping so customers around the world can enjoy our collection without additional shipping charges.

Please review the information below to understand our shipping process and delivery expectations.

1. Free Worldwide Shipping

PurrNest offers free standard shipping to destinations worldwide where delivery services are available and permitted.

Shipping Cost: FREE

There is no minimum order value required to qualify for our standard free shipping service.

No standard shipping fee will be added to your order at checkout.

International customs duties or import taxes, where applicable, are separate from shipping charges.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 business days

This estimate generally covers delivery following successful order confirmation and processing.

Business days typically exclude weekends and public holidays.

Delivery times may vary depending on your location, carrier availability, customs processing, and other shipping conditions.

While we make reasonable efforts to meet the estimated timeframe, delivery dates are not guaranteed.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment confirmation.

Processing may include:

  • Payment verification.

  • Product availability confirmation.

  • Order preparation.

  • Packaging.

  • Shipment arrangement.

Customers will receive shipping information when their order is dispatched, where available.

Orders placed during weekends, holidays, or unusually busy periods may require additional processing time.

4. International Shipping

We offer international shipping to customers around the world, subject to carrier service availability, legal restrictions, and destination-specific requirements.

International orders may be subject to customs inspection or import procedures.

These processes are controlled by the relevant authorities and may affect delivery times.

We cannot guarantee delivery to destinations where shipping services are suspended or legally restricted.

If we are unable to fulfill an order because delivery is unavailable, we will contact the customer and arrange an appropriate refund.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other government charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in our free shipping offer.

Customers may be responsible for applicable import charges imposed by local authorities.

Where the law requires PurrNest to collect or remit taxes, we will comply with those obligations.

6. Order Tracking

Once your order has been shipped, tracking information may be provided by email or through our website, depending on the shipping service used.

Tracking updates are supplied by the shipping carrier and may not appear immediately after dispatch.

If you have questions about tracking your order, please contact support@purrnest.sbs.

Please include your order number when requesting shipping assistance.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information during checkout.

Please verify:

  • Full recipient name.

  • Street address and building details.

  • City and postal code.

  • Country or region.

  • Contact phone number, where required.

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to update the address before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.

8. Delayed Shipments

Although most orders are expected to arrive within the estimated delivery period, delays may occasionally occur.

Possible causes include:

  • Customs inspections.

  • Weather conditions.

  • Carrier disruptions.

  • Public holidays.

  • High seasonal shipping volumes.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team.

We will assist with available tracking information and investigate the shipment where appropriate.

Any rights you may have under applicable consumer law remain unaffected.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, building management, or the local carrier.

If the package remains missing, please contact us.

For shipments confirmed lost in transit before delivery, we will arrange an appropriate replacement or refund at no additional cost, subject to applicable law.

10. Damaged Packages

If your order arrives damaged, please contact our support team as soon as reasonably possible.

Where available, include photographs of the packaging and damaged product.

We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund.

11. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages.

If your order is divided into multiple shipments, the packages may arrive on different dates.

There will be no additional standard shipping charge for separate shipments.

12. Returns and Refunds

PurrNest offers free eligible returns within 30 calendar days of delivery.

For return eligibility, refund procedures, and further information, please review our Return and Refund Policy.

13. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact:

PurrNest

3429 Old Lakelse Lake Dr
Terrace, BC V8G 0G6
Canada

Email: support@purrnest.sbs
Phone: +1 (250) 615-5443
Website: https://purrnest.sbs

Thank you for choosing PurrNest.

PurrNest – Little Things, Cozy Living. ♡