Contact information
Last Updated: November 4, 2026
Welcome to PurrNest!
We are committed to providing a friendly, reliable, and convenient shopping experience.
Whether you need assistance with a product, have questions about your order, or would like more information about our store policies, we are here to help.
1. Business Information
Business / Store Name: PurrNest
Website: https://purrnest.sbs
Year Established: 2023
Business Address:
3429 Old Lakelse Lake Dr
Terrace, BC V8G 0G6
Canada
Customer Support Email:
Customer Support Phone:
+1 (250) 615-5443
Our business address is provided for business correspondence and identification purposes. Please contact us before visiting or sending any return shipments.
2. Customer Support
Our customer support team is available to assist with inquiries relating to:
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Product information and specifications.
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Order confirmation and purchase assistance.
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Shipping and delivery updates.
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Order tracking.
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Returns and refunds.
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Damaged or incorrect products.
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General questions about our website and services.
We aim to respond to customer inquiries as promptly as reasonably possible.
Response times may vary depending on inquiry volume, weekends, and public holidays.
3. Product Inquiries
If you need additional information about our products, please contact us before placing your order.
Our team can help clarify available product information, including materials, dimensions, colors, and general usage.
4. Order Assistance
For order-related inquiries, please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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A brief description of your request.
Please do not send payment card numbers, passwords, or other sensitive account credentials by email.
5. Shipping and Delivery Support
PurrNest offers free worldwide standard shipping with an estimated delivery time of 7–10 business days.
If you have questions about shipping status or delivery, please contact our support team.
We will assist you with available shipment information and help investigate any reported delivery issues.
6. Returns and Refunds
We offer a 30-day return and refund policy with free eligible returns.
To request a return or refund, please email:
Include your order number and a description of your request.
Our support team will provide the necessary instructions.
Please do not return products to our business address without receiving return authorization and instructions.
7. Feedback and Suggestions
We value feedback from our customers.
If you have suggestions about our products, website, or shopping experience, we welcome your comments.
Your feedback helps us understand customer needs and improve our services.
8. Contact Us Online
You can reach us through our official website:
If a contact form is available on our website, you may use it to submit your inquiry.
Please provide accurate contact details so we can respond to your request.
9. Official Communication
For your security, please use the official contact information listed on this page.
PurrNest will not ask you to provide your account password or complete payment card details through unsolicited emails or messages.
If you receive suspicious communication claiming to represent PurrNest, please contact us through our official support email.
10. Our Commitment
At PurrNest, customer satisfaction is an important part of our business.
We strive to provide clear information, responsive assistance, and practical solutions to customer concerns.
Thank you for trusting PurrNest with your home accessory purchases.
PurrNest – Little Things, Cozy Living. ♡